Guarantee process for ULTRA LIFE and XENARC ULTRA LIFE lamps
Like all OSRAM products our ULTRA LIFE and XENARC ULTRA LIFE lamps are carefully checked high quality products. Therefore OSRAM offers a manufacturer‘s guarantee.
- XENARC ULTRA LIFE lamps provide a unique 10-year guarantee for end consumers.
- Halogen ULTRA LIFE lamps offer four years for non-commercial usage.
Here's how the guarantee works
Please note the guarantee conditions and the list of warranty addresses.
Download: Detailed conditions for ULTRA LIFE and XENARC ULTRA LIFE guarantees OSRAM Service: List of warranty addressesHere's how the guarantee works
OSRAM ULTRA LIFE and XENARC ULTRA LIFE headlamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.